Jackie Manuel

It was a natural fit to engage Susan’s services to develop a Retention Strategy for our organization. Throughout the course of this initiative, Susan created a safe and open environment for our staff to provide confidential input and feedback. The NLCSA has adopted completely and fully, the recommendations from Susan’s report. In fact, we engaged her services to assist with the implementation! I have found Susan to be a consummate professional, extremely approachable and knowledgeable and a pleasure to work with.